Prescription Refill Policy
We utilize electronic prescription writing for most medications. Those prescriptions that are controlled (narcotics, sedative, etc.) cannot be sent electronically. These may be printed and given to the patient. Controlled prescriptions which are lost, stolen, destroyed, or otherwise misplaced CANNOT be reissued in most cases. Controlled prescriptions are not phoned in after office hours.
For the safety of our patients, refill requests from pharmacies are generally not accepted. To minimize errors inherent in automated refill requests, we require patients to request refills directly.
Refills of ongoing medications are best obtained during a routine visit. They can also be requested via the Secure Patient Portal. For those patients who do not use the internet, refill requests may be called in to our triage staff by dialing (205) 877-2761 and selecting Option 5. Please allow two business days turnaround time to handle refill requests. For this reason, patients are encouraged to keep a close eye on their medications and to request refills in a timely manner. In most cases, regular refills will not be phoned in after office hours.
Occasionally, patients will be “worked in” for a specific acute problem to see one of the physicians who is not his/her regular Primary Care physician. We respectfully decline to refill routine medications during these visits, as these generally require an ongoing relationship with a personal physician.
Please be sure to ask your physician for prescription refills during your regular office visit. If you need a refill before your next scheduled appointment, please log into your individual account on our portal and send us a request through secure messaging any time of the night or day. You may also call us during regular office hours. We can usually send your prescription to your pharmacy within two business days, so it is important that you do not wait until your medication runs out to call us. There are some prescriptions we cannot refill over the phone, and we may need to see you in our office before prescribing medication for you.
For your safety, it is our policy not to call in narcotic pain medication after hours or on weekends. Severe pain that requires narcotics should be evaluated by a physician.